iPortis.com Vendor F.A.Q.
The iPortis.com Vendor F.A.Q. is designed to help current and future Vendors quickly and easily find answers to common questions regarding our e-commerce services and features.
What is iPortis.com's Commission/Pricing structure?
At 6.5% of the transaction total (excluding taxes) + $0.50 USD, iPortis.com's commission structure is one of the most competitive in the industry. If you need additional information, please visit our Pricing page.
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I lost/forgot my Vendor Account password. How can I recover it?
To recover your password, please visit our Vendor Password Reset page.
If you do not remember the Vendor ID # and/or E-Mail Address you used to sign up, please contact us at vendorsupport@iportis.com.
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How can I find the Order Page URL for my Product(s)?
When you add a Product to iPortis.com, you will receive an e-mail message with specific information about your submission, including the URLs where your customers can purchase your Products.
If you need to access the Order Page and Store Page URLs, you can login to your Vendor Account and click on 'Product Management' from the Vendor Control Panel. Select your specific Product from your Products list, and at the bottom of the form you will see the Product Order Page URLs.
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How do I add a Product?
To add a Product to iPortis.com, you can login to your Vendor Account and click on 'Product Management' from the Vendor Control Panel. From there, just click on the 'Add a Product' button, and follow the instructions provided.
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How do I add a Shopping Cart?
To add a Shopping Cart to iPortis.com, you can login to your Vendor Account and click on 'Shopping Cart Management' from the Vendor Control Panel. From there, just click on the 'Add a Shopping Cart' button, and follow the instructions provided.
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Can I use my own Shopping Cart with iPortis.com?
Yes, you can! Some of our Vendors already have an existing Shopping Cart on their web site, and we can very quickly integrate your cart with our platform!
For additional assistance with integrating your own Shopping Cart with iPortis.com, please contact us at vendorsupport@iportis.com.
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How do I add an Order Page Template?
To add an Order Page Template for your Product(s) on iPortis.com, you can login to your Vendor Account and click on 'Order Page Template Management' from the Vendor Control Panel. From there, just click on the 'Add a Custom Template' button, and follow the instructions provided.
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Can I use iPortis.com created images as "Buy Now" links?
Yes, you can! Please visit the iPortis.com Image Repository for images, buttons, and banners!
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Does iPortis.com have a toll-free phone order line?
Yes, we do! Your customers can place a phone order for any of your Products by simply selecting the 'Phone' Payment Type on the order form for your Product. From there, they will follow the instructions provided to them to complete their phone order, which will ask your customer to call our Toll-Free Phone Order Line to provide their payment details.
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Does iPortis.com have a fax order line?
Yes, we do! Your customers can place a fax order for any of your Products by simply selecting the 'Fax' Payment Type on the order form for your Product. From there, they will follow the instructions provided to them to complete their phone order, which will ask your customer to fax their completed order form (including their payment details) to our Fax Order Line.
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How can I submit a Test Order?
To submit a Test Order for your Product(s) on iPortis.com, you can login to your Vendor Account and click on 'Product Management' from the Vendor Control Panel. A list of your Products will appear, and from there, just click on the Product Name of the Product you wish to submit a Test Order for.
The screen that appears is where you can modify your Product information. Click the 'Test Order' button in the top-right portion of the screen, and follow the instructions to submit a Test Order.
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Can I issue a refund for an Order?
Yes, you can issue a refund for any Authorized Order directly from any of the Order Reports on iPortis.com. Each sales report on iPortis.com will contain a link on the Order ID # that will display detailed information for that specific Order.
If the Order is 'Authorized', a 'Refund Order' button will appear at the bottom of the report. Just click that button, and follow the instructions to issue a refund.
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When will I be notified of an Authorized Order?
Authorized Order notifications will be provided by e-mail immediately upon the authorization of the transaction. iPortis.com will send an e-mail to the e-mail address you specified in your Account Settings with detailed information of the Order.
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Can I re-send the Order Notification for an existing Order?
Yes, you can re-send the Order Notification of an Authorized Order directly from any of the Order Reports on iPortis.com. Each sales report on iPortis.com will contain a link on the Order ID # that will display detailed information for that specific Order.
If the Order is 'Authorized', a 'Resend Order' button will appear at the bottom of the report. Just click that button, and follow the instructions to resend the Order Notification.
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How do I login to the Reports Manager to view my Orders?
To login to the Reports Manager on iPortis.com, you can login to your Vendor Account and click on 'Reporting' from the Vendor Control Panel. A list of reports will appear, and from there, just click on the report you wish to execute.
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What are the fees associated with refunds and chargebacks?
iPortis.com does not charge for chargebacks or refunds, meaning that the charges we pay for refunds and chargebacks are not passed on to the Vendor.
iPortis.com also does not keep the commission fees for orders than have been refunded or charged back.
If you need additional information regarding refunds and chargebacks, please contact us at vendorsupport@iportis.com.
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Can iPortis.com collect VAT Tax?
Yes, iPortis.com does have the ability to collect VAT for sales initiated in a country in which the minimum gross revenue collected for that country has been exceeded. Additionally, VAT exempt entities can avoid paying VAT if they provide a valid VAT Exemption ID during the ordering process. Any VAT collected will be remitted by iPortis.com to the appropriate European authorities.
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How often will I receive my payment?
iPortis.com sends payments on the last day of each month, and will consist of the total product sales revenue amount (less commission and transaction fees) for all transactions processed during the previous calendar month.
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What different ways can I receive my payment?
You can receive your payment in the following methods:
- Check in US Dollars - No charge
- Wire Transfer - $20.00 surcharge for Domestic (inside USA), $40.00 surcharge for International
- iPortis.com Prepaid MasterCard - Visit HERE for more information
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How do I modify my Payment Information?
To change how your payments are sent, you can login to your Vendor Account and click on 'Account Management' from the Vendor Control Panel. From there, the Payment Method selections are available for you to choose from.
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How do I set up payments via Wire Transfer?
To enter your bank information for payment via Wire Transfers, you can login to your Vendor Account and click on 'Account Management' from the Vendor Control Panel. From there, select the Wire Transfer selections, and click 'Save'. At that point, you will be directed to a form in which you can enter your bank information.
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Are there any fees associated with sending my payments via Wire Transfer?
For iPortis.com to send your payment via Wire Transfer within the USA (Domestic) there is a $20.00 USD processing fee. The processing fee for Wire Transfers outside the USA (International) is $40.00 USD.
To receive your payments via Wire Transfer, you can login to your Vendor Account and click on 'Account Management' from the Vendor Control Panel. From there, select the Wire Transfer selections, and click 'Save'. At that point, you will be directed to a form in which you can enter your bank information.
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What currencies can my product(s) be purchased with?
Currently, the currencies that are accepted on the iPortis.com network are:
- US Dollar (USD)
- Euro (EUR)
- Australian Dollar (AUD)
- Canadian Dollar (CAD)
- UK Pound (GBP)
- Japanese Yen (JPY)
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Can I create a Custom Order Form Template for my Product(s)?
Yes, you can! To add a Custom Order Page Template for your Product(s) on iPortis.com, you can login to your Vendor Account and click on 'Order Page Template Management' from the Vendor Control Panel. From there, just click on the 'Add a Custom Template' button, and follow the instructions provided.
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Can I add Custom Fields to the Order Form for my Product(s)?
Yes, you can! To add Custom Fields for your Product(s) on iPortis.com, you can login to your Vendor Account and click on 'Product Management' from the Vendor Control Panel. A list of your Products will appear, and from there, select the 'Add/Edit Custom Fields' option from the Action dropdown, and click 'Go!'
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Can I use PAD files to create Products on iPortis.com?
Yes, you can! To use PAD files to create a Product on iPortis.com, you can login to your Vendor Account and click on 'Product Management' from the Vendor Control Panel. From there, just click on the 'Add a Product with PAD' button, and follow the instructions provided.
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Can I customize the e-mail that my Customer receives after their order is approved?
Yes, you can! To customize the e-mail message that is sent to your Customers once an order is authorized, you can login to your Vendor Account and click on 'Product Management' from the Vendor Control Panel. A list of your Products will appear, and from there, select the 'Create/Edit Customer Order E-Mail' option from the Action dropdown, and click 'Go!'
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Can I load Registration Codes/Serial Numbers for my Product(s)?
Yes, you can! To add Registration Codes/Serial Numbers for your Product(s) on iPortis.com, you can login to your Vendor Account and click on 'Product Management' from the Vendor Control Panel. A list of your Products will appear, and from there, select the 'Manage Product Fulfillment' option from the Action dropdown, and click 'Go!'
The screen that appears is where you can modify your Product Fulfillment setting. Click 'Upload Registration Codes', and follow the instructions provided.
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Can I call a remote script when my Product is purchased?
Yes, you can! To call a remote script for your Product(s) on iPortis.com, you can login to your Vendor Account and click on 'Product Management' from the Vendor Control Panel. A list of your Products will appear, and from there, select the 'Manage Product Fulfillment' option from the Action dropdown, and click 'Go!'
The screen that appears is where you can modify your Product Fulfillment setting. Click 'Remote URL Call', and follow the instructions provided.
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Can you host a Win32 EXE to generate registration codes when my Product is purchased?
Yes, we can! For additional assistance on how to set up a Win32 EXE, please contact us at vendorsupport@iportis.com.
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Can you provide me data via XML to generate codes/store information?
Yes, we can! For additional assistance on how to set up an XML call, please contact us at vendorsupport@iportis.com.
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Can I use iPortis.com for a recurring billing product or service?
Yes, you can! To enroll a product in the Recurring Billing option feature, you can login to your Vendor Account and click on 'Product Management' from the Vendor Control Panel. From there, edit the Product information of the Product you want to set up recurring billing for.
Set the dropdown value for the 'Recurring Billing' option to "Yes", and then follow the instructions provided to complete the process. You will then be asked to configure the rebill amount and rebill billing cycle, and that's it!
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Can I use Google Analytics with iPortis.com?
Yes, you can! To add your Google Analytics ID, you must login to your Vendor Account and click on 'Account Management' from the Vendor Control Panel. From there, you can enter you Google Analytics ID in the Account Management screen.
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