How do I find the status of my order?
To find the status of an order placed on iPortis.com, please use the Order Lookup feature
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How will the charge appear on my credit card statement?
The charge will appear on your credit card statement as either "IPORTIS" or "IPORTISDOTCOM". If for some reason you have a question regarding a charge on your card that uses either of these descriptions, please contact us.
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Do I have to use a credit card to purchase software on iPortis.com?
Although the majority of all purchases are made with a credit card online, it is not the only method of payment that is accepted. The other accepted methods of payment are:
- By Check written in USD
- By Money Order in USD
- By Eurocheck
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What if my Billing Address is different from my Shipping Address?
In the case where an Order is processed, and the Order includes shipping physical media (CD-ROM), the Customer has the following opportunities to enter/confirm the Shipping Address (if it is different from the Billing Address):
- If the Customer chooses to have the Product sent on CD-ROM, the Order Confirmation form will provide the Customer the opportunity to confirm and/or modify the Shipping Address before the Order is submitted to iPortis.com
- Once an Order has been submitted (where the CD-ROM option was selected), the Customer will receive an e-mail confirmation for their order. This e-mail message will contain a URL which allows the Customer the ability to confirm/modify the Shipping Address. The URL will expire 24 hours after the order is approved, as we will be sending the CD-ROM no later than 24 hours after the order has been processed.
If a Customer has a specific need regarding the modification of a Shipping Address for an Order that has been processed more than 24 hours from the time it was approved, please send an email to shoppersupport@iportis.com
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I never received an e-mail about my order. What do I do now?
For Customers that have placed an order, but either did not receive, or accidentally deleted the Order Confirmation e-mail message, we provide the Customer the ability to lookup and modify Order details using the Order Lookup feature.
From there, Customers will need to know the Order ID, and the e-mail address used to place their Order. Once their information is verified, the Customer will then have the opportunity to modify any specific Order details as needed, and have the Order Confirmation e-mail message re-sent.
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What is my Order ID? How can I find it?
Order ID numbers are system-generated unique numbers that allow quick and easy referencing of a specific Order that was processed on the iPortis.com network. Order ID numbers are assigned to every Order that is submitted to iPortis.com, regardless of their status. When an Order is submitted, an e-mail message is automatically generated and sent to the Customer. This e-mail message contains detailed information regarding their Order, which includes the Order ID number.
If you have placed an Order through iPortis.com, you should have received an e-mail message to the e-mail address you provided when placing your Order. If for some reason you do not have this notification, and would like to check the status of your Order, please send an email to shoppersupport@iportis.com for further assistance.
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Can I choose to purchase a Product in a currency other than US Dollars?
Yes, you can! iPortis.com allows you to purchase Products using many currencies other than US Dollars (USD). We are constantly adding new currencies, so please check back here for the most current list.
Currently, the currencies that are accepted on the iPortis.com network are:
- United States, Dollar (USD)
- Euro Member Countries, Euro (EUR)
- Austria
- Belgium
- Cyprus
- Germany
- Spain
- Finland
- France
- Greece
- Ireland
- Italy
- Luxembourg
- Malta
- The Netherlands, Guilder
- Portugal
- Slovenia
- Vatican City
- United Kingdom, Pound (GPB)
- Canada, Dollar (CAD)
- Australia, Dollar (AUD)
- Japan, Yen (JPY)
- China, Yuan Renminbi (CNY)
- New Zealand, Dollar (NZD)
- Singapore, Dollar (SGD)
- Hong Kong, Dollar (HKD)
- Czech Republic, Koruny (CZK)
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Do I need to pay Sales Tax on my purchase?
Customers who are residents of North Carolina, USA will be charged applicable sales tax on their purchase. Any Customers outside of North Carolina, USA will not be charged sales tax on their purchase.
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Can I place an order over the phone? By fax? By mail?
iPortis.com allows Customers to purchase software using several methods listed below:
- Online Secure Order Form
- Toll-Free Phone Ordering
On the online Order Form, select the 'Phone' Payment Type option, and complete the Product Order Form. You will then receive instructions on how to complete your order via our Toll-Free Phone Order Line.
- Toll-Free Fax Ordering
On the online Order Form, select the 'Fax' Payment Type option, and complete the Product Order Form. You will then receive instructions on how to complete your order via our Fax Order Line.
- Postal Mail Ordering
1. Complete the Mail Order Form found on the Order Page of the Product you wish to purchase.
2. Send the form, along with a check or money order in US Dollars (USD) or a EuroCheck made payable to "iPortis.com" to:
iPortis.com
5448 Apex Peakway, Suite #140
Apex, NC 27502
- PayPal
- On the online Order Form, select the 'PayPal' Payment Type option, and complete the Product Order Form. You will then receive instructions on how to complete your order using your verified PayPal account
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Do I need to pay Sales Tax on my purchase?
Customers who are residents of North Carolina, USA will be charged applicable sales tax on their purchase. Any Customers outside of North Carolina, USA will not be charged sales tax on their purchase.
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I can't install the Product I purchased, now what do I do?
After your purchase, iPortis.com sent an e-mail message to you which contained detailed Order information, as well as the support contact for the Vendor of the Product you purchased. Please use the Vendor contact information for specific installation questions for the Product you purchased.
If for some reason you are not able to contact the Vendor regarding your purchase, please send an email to shoppersupport@iportis.com for further assistance, and please include both your Order Number and the e-mail address you used to place your Order.
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The instructions I received for registering the Product I purchased don't work
After your purchase, iPortis.com sent an e-mail message to you which contained detailed Order information, as well as the support contact for the Vendor of the Product you purchased. Please use the Vendor contact information for help with any problems you are experiencing while installing the Product you purchased.
If for some reason you are not able to contact the Vendor regarding your purchase, please send an email to shoppersupport@iportis.com for further assistance, and please include both your Order Number and the e-mail address you used to place your Order.
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Can I get my Product on a CD-ROM?
iPortis.com does have a CD-ROM Delivery Service available for all the Products that use our services. If the Product you purchased is enrolled in the CD-ROM Delivery Service, you are able to receive your Product on CD-ROM through iPortis.com.
To find out if the Product you purchased is enrolled in the CD-ROM Delivery Service, please use our Product Lookup utility, and look under the "Delivery Options" section.
If you have already placed an Order on iPortis.com, and want to add a CD-ROM Delivery to your Order, please send an email to ordersupport@iportis.com for further assistance.
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When will I receive the registration information for the Product I purchased?
iPortis.com will notify you via e-mail when the Order you placed was authorized. Once that occurs, you will receive your Product and/or registration information depending on the way the Product is configured for delivery.
Generally, you will receive your registration information in the e-mail sent once your Order is authorized. In some cases, the Vendor is responsible for providing the registration information, and if that process is not automated, the registration information will be provided in a separate e-mail from the Vendor directly.
If you have already placed an Order on iPortis.com, and need help with receiving the registration information for your Product, please send an email to ordersupport@iportis.com for further assistance.
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Can I have my Product shipped via FedEx? UPS? DHL?
iPortis.com does have a CD-ROM Delivery Service available for all the Products that use our services. If the Product you purchased is enrolled in the CD-ROM Delivery Service, you are able to receive your Product on CD-ROM through iPortis.com.
If the Product you purchased is available on CD-ROM, there are several shipping options available to you. By default, the CD-ROM you ordered is shipped via US Postal Mail (Ground Delivery). If you wish to have your CD-ROM sent using a different carrier such as FedEx, UPS, or DHL, that can be arranged as well for an additional fee (depending on the delivery time and destination).
If you want to learn more about CD-ROM Delivery options, please send an email to shoppersupport@iportis.com for further assistance.
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Are your order pages secure?
Yes, they are! Each transaction processed on iPortis.com uses 256-bit SSL encryption through GoDaddy.com, one of the most widely known SSL certificate providers in the world. GoDaddy.com secures online transactions for more than 100,000 customers in over 150 countries worldwide.
If you want to learn more about our SSL Secure Order Forms and Certificate, please send an email to shoppersupport@iportis.com for further assistance.
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What is your Privacy Policy?
iPortis.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with the iPortis.com Privacy Statement.
If you want to learn more about our Privacy Policy, please send an email to shoppersupport@iportis.com for further assistance.
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Is my information stored securely in your database?
Yes, it is! We use the latest in encryption and protection technology to safeguard any data collected during the ordering process. iPortis.com is committed to ensuring that your privacy is protected, and our Privacy Statement contains specific information regarding the collection and usage of data.
If you want to learn more about our Privacy Policy, please send an email to shoppersupport@iportis.com for further assistance.
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How do I cancel an order I have already placed?
If you placed an Order with iPortis.com, and has not already been approved, you do have the ability to issue a cancellation. All we at iPortis.com would ask is that you allow us to address any issue(s) that might be the cause for your requesting a cancellation. If your Order has been approved and processed, a cancellation can not be issued.
If you want to learn more about cancelling an Order that is not yet approved, please send an email to ordersupport@iportis.com for further assistance.
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How can I get a refund on an order I have already placed?
If you placed an Order with iPortis.com, and has been approved, you do have the ability to request a refund. All we at iPortis.com would ask is that you allow us to address any issue(s) that might be the cause for your requesting a refund. A refund for an approved Order must have approval from the Vendor of the Product you purchased, and we must notify the Vendor of your refund request before it can be issued.
Additionally, we would request that you please contact the Vendor of the Product you purchased to see if the issue(s) prompting your refund request can be resolved.
If you want to learn more about requesting a refund on an Order that has been approved, please send an email to ordersupport@iportis.com for further assistance.
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How long does it take for a refund to be processed?
If for some reason you have requested a refund for an Order, iPortis.com must have approval from the Vendor of the Product you purchased before it can be issued. We ask that the Vendor be provided the opportunity to contact you to resolve any issue(s) first, and we provide the Vendor a 48 hour time period to hopefully resolve any issue(s), and/or approve your refund request.
If you want to learn more about requesting a refund on an Order that has been approved, please send an email to ordersupport@iportis.com for further assistance.
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I have a charge on my credit card statement from "IPORTIS" or "IPORTISDOTCOM". I don't remember what I purchased, so how can I find out more about this charge?
If you have a charge on your credit card from "IPORTIS" or "IPORTISDOTCOM", but can not remember what you purchased, we will be happy to help with learning more about that charge.
Please send an email to ordersupport@iportis.com for further assistance.
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